Will I need staff to operate workload automation?
Yes and no. As mentioned above, the purpose of workload automation is to relieve staffing burdens as IT systems becoming increasingly complex, staff workloads continue to grow, and it becomes more difficult to recruit and retain skilled tech employees. That said, your organization may need to allocate some staffing hours to manage your workload automation solution.
At SMA Technologies, our customers have the option to fully outsource their automation management. We’ll cover this option in more depth below. But for organizations that want to manage their automation platform in house, the staffing demands required to do so usually fall into the following three categories:
At SMA, we actually require our clients to participate in a basic training course prior to implementation. It’s free, and it introduces our clients to the software so that users can become proficient. In this course, our automation engineers help attendees plan and build out their automated processes. Customers also have the option to attend more advanced courses as well.
If your organization will be managing your own automation, you’ll need staff to oversee the implementation of the solution and to create automated workflows for the processes you’ve decided to automate.
Once your workload automation solution has been installed and configured, however, you’ll only need staff to manage and monitor the solution.
The best automation vendors provide regular updates to their software based on the evolving needs of their clients. Depending on the number and scale of the updates we make to OpCon, SMA’s workload automation solution, we usually offer some level of training for our clients to review the updates we’ve made. These sessions occur twice per year on average.