What does workload automation mean for the healthcare industry?
Automation in healthcare is much more than robots in the operating theater. One fundamental form of automation technology already in use is workload automation. Today, this leading-edge solution is helping health and medical businesses with the operational and administrative activities that people usually perform.
This technology can be a win-win for healthcare organizations, their staff, and society at large. That’s because it saves workers time, improves the medical attention patients receive, and reduces the cost of performing the most basic, but critical tasks.
Of course, there are multiple types of automation solutions available to healthcare providers. Here we dissect the differences with use case examples and explore the impact workload automation technologies such as OpCon have on these organizations.
Workload automation is not new to the healthcare industry. In fact, healthcare was one of the first industries to use automation to help reduce provider and payer costs and improve patient outcomes. Today, it is empowering organizations to transform many different segments of healthcare – from triage to precision medicine, and more.
As automation helps healthcare professionals complete tasks more quickly without the need for manual labor, one of its main benefits lies in enabling new projects and innovation. Automated solutions achieve this by significantly streamlining workload processes, enabling staff to devote their resources to higher value work.
From logging patient data to emergency room calls to audit management, healthcare automation can help doctors and other healthcare professionals focus on saving a life rather than completing the most repetitive tasks.
Is workload automation comparable to robotic process automation?
Two of the most common technologies used in healthcare IT to automate business processes are workload automation and robotic process automation (RPA). So, how are they different? Workload automation and job scheduling solutions help organizations solve complex problems by taking care of the most labor-intensive tasks. This gives IT the ability to coordinate and organize workflows across the whole system, helping ensure each task has the resources it needs.
Robotic process automation, on the other hand, is best at managing individual repetitive business processes. For example, robotic process automation software can be “trained” to gather data, complete forms or create user accounts. So, if a healthcare employee needs to upload a daily log, and import the data into a spreadsheet, the employee can automate this task with a robotic process automation tool.
Why automate healthcare business systems?
Healthcare systems are very complex – they run thousands of applications that never stop, from the emergency rooms to intensive care units (ICU) to accounting. This is where automation software is playing an increasingly critical role.
Automation solutions are useful in performing repetitive tasks more effectively than humans. This frees up healthcare professionals to focus on the areas where they can add real value, such as offering a better patient experience, and quality of service, all at reduced operational costs for the organization.
Common applications of automated systems in healthcare
As healthcare professionals look to automate their business systems and healthcare processes, here are some of the primary uses of automated systems in healthcare:
- - Helping run audit reports: Audit reports are a hugely time-consuming, administrative function. It’s a tedious task for IT to focus on, but automation tools can help streamline all the data to run a report without the need for manual supervision. This consolidation of information drives efficiencies for hospitals with labor-intensive tasks like healthcare management and revenue accounting.
- - Establishing workflows for doctors using a tablet or computer: Nowadays, most doctors carry a tablet to revisit data on patients they’re seeing. Workflow automation helps with the backend of self-service buttons by performing a desired action with just one click. For example, when ordering a prescription for a patient, a doctor can submit the order with a tablet, and a seamless interface will initiate the required approval and audit processes.
- - Streamlining processes in an emergency: When patients need emergency transportation via helicopter or ambulance, time is of the essence. By quickly allocating information and providing system instructions to get to the proper channels, automation ensures the emergency call is answered as quickly as possible.
How SMA Technologies can help
SMA Technologies’ OpCon workload automation platform helps medical and healthcare enterprises transform their businesses, providing better patient care, with greater operational efficiencies. Our solution offers cross-functional, bi-modal orchestration and hybrid cloud infrastructure to boost our clients’ business agility while delivering automation at scale.
For healthcare organizations, OpCon helps best in the following ways:
- Reducing operational costs by streamlining key business processes
- Scaling solutions up or down to meet business needs
- Providing stability and reliability to ensure all incidents are handled quickly
One of the main benefits the OpCon automation tool offers the healthcare industry is keeping systems operational and reliable around-the-clock, 365 days a year. This is essential given the important nature of providing medical assistance, particularly for critical emergency medical treatment facilities and trauma units. OpCon automation solutions are bringing cost efficiency and security to healthcare organizations around the world, from a major health sciences university in the Texas Medical Center to IT Ops for several large hospitals across Europe.
CHU Nancy, a regional university hospital in France, is using OpCon workload automation to reduce costs, and modernize its core IT system. OpCon workload automation’s high-availability structure ensured the most critical services continued to operate at all times during the upgrade process. After a server incident, OpCon delivered disaster recovery by switching critical systems to a failover server automatically, and all without interrupting operations. OpCon also supports patient privacy and data security for hospitals. Using TLS (Transport Layer Security) between the outcome server and all its agents, OpCon avoids the security risks of plain text passwords, and fully encrypts all data.
Tell us how you’d like to automate
To find out more about how our OpCon workload automation platform can help you transform your healthcare business, use the form below to get in touch with one of our experts today.