Washington Trust Bank

Supports rapid business growth with automation

Founded in 1902, Washington Trust Bank is the oldest and largest privately held commercial bank in the Northwest U.S., with more than 40 financial centers and offices located in the states of Washington, Idaho, and Oregon. With a legacy spanning more than a century, Washington Trust has grown to $11 billion in assets with 1,100 employees committed to serving their communities by understanding and meeting the financial needs of their customers.

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SECTIONS:

CHALLENGE JOURNEY SOLUTION RESULTS

Challenge

In 2013, Washington Trust Bank migrated to the Jack HenryTM SilverLake core banking system, a powerful data processing platform with deep capabilities. But Bank executives realized they needed to automate and integrate their systems more fully to unleash SilverLake’s enormous potential to help them grow.

Journey

By 2015, the Bank was a rapidly growing financial institution of $5 billion in assets; it needed a flexible automation solution that would allow it to defer hiring additional IT staff to run overnight jobs and reports, while supporting the Bank’s continued growth and expansion.

Members of Washington Trust’s management team discovered the OpCon workload automation and orchestration solution at an industry conference and came away impressed with its capabilities, especially its ability to amplify the power of SilverLake.

“OpCon allows us to work on projects, versus managing files and jobs.” 

Meg Marker, Director of Enterprise Information Systems at Washington Trust Bank

Solution

Washington Trust opted to implement OpCon to support its growth and optimize the capabilities of their Jack HenryTM SilverLake core processing system.

Banks that connect their SilverLake core with OpCon via SMA’s dedicated IBM i agent are able to automate and orchestrate workflows involving their business-critical applications, data, and processes. With increased visibility into and control of workflows, OpCon enables organizations to easily scale automation as their business grows.

Results

Washington Trust has automated numerous processes and workflows through OpCon, including account reconciliation (ARP) and ACH file transfers and processing, end-of-day processing, and memo posts.

Since implementing OpCon, Washington Trust Bank has more than doubled its asset size from $5 billion to $11 billion. Yet OpCon has effectively supported this growth and additional complexity without requiring the hiring of additional Enterprise Information staff.

"OpCon has allowed us to not hire an FTE for the past 9 years," says Meg Marker, Director of Enterprise Information Systems at Washington Trust Bank. "We were able to move a night operations person to days, and OpCon handled automating Windows and IBM i in conjunction versus other platforms."

OpCon has also enabled Washington Trust to automate several other critical file movements, including file transfers between the business digital banking system, ChexSystems, and ICS Intrafi/CDARS.