Workloads are moving to the cloud
As more processes move from on-premises servers and software to the cloud—research from Spiceworks Ziff Davis found that 50 percent of all business workloads will run in the cloud by 2023—it’s introducing new challenges for IT executives. Moreover, these pain points grow ever-more acute as multi-cloud, hybrid cloud, and mixed technology environments are introduced. Such environments are enormously complex, and the growing demand for cloud resources is adding urgency and unpredictability to the equation, making the continued application of human-facilitated management virtually impossible.
In a 2020 study from Dynatrace, nearly three-quarters of CIOs said, “the growing use of cloud-based native technologies and platforms will lead to more manual effort and time spent ‘keeping the lights on.’” In addition, 63 percent of CIOs reported that their cloud environments have “surpassed human ability to manage.”
Today’s typical IT tech stack consists of literally hundreds of cloud-based and virtual resources. In such complex environments, it becomes increasingly difficult to ensure systems are properly integrated and able to speak to each other, as well as to manage efficient load balancing and distribution of network traffic across a multitude of servers.
The manual effort involved in such activities is time and resource intensive, frequently resulting in higher error rates, system downtime, and service interruptions. This, in turn, affects both internal and external customers—all of which adds to the ballooning costs of IT.