Support and Services
Industry-Leading Expertise and Service
Our team has the technical know-how to support your automation goals.
What our customers are saying about us
Technical Support and Service Offerings
Consulting Services
We’re experts in banking and credit union operations, partnering closely with your team to automate manual processes and build seamless, integrated systems. Whether it's OpCon, Encapture, or VisualCron, our experienced professionals bring deep knowledge of real-world use cases and a proven track record of delivering successful outcomes for hundreds of customers.
Managed Services
Our team of industry experts understands the unique processes of banks and credit unions and is dedicated to driving solution success through the implementation of best practices and continuous process improvement.
We offer both monitoring and tuning services, as well as hands-on support to build new workflows and automation solutions. Partnering closely with your team, we help define task priorities and provide around-the-clock monitoring—24/7/365 to ensure smooth, reliable operations.
Technical Support
We take a hands-on approach with every customer interaction to ensure issues are properly tracked, addressed, and resolved. Our team advocates for customers by elevating their concerns and feedback directly to our Product team. Support is structured in tiers, with 24/7 on-call assistance available for our most critical solutions—ensuring you have help when you need it.
Education
We offer both self-guided and instructor-led training options. Led by product experts, our sessions feature hands-on exercises using real products and solutions, delivered in an interactive and collaborative learning environment.
Quick Links
Customer Support FAQs
SMA Technologies offers 24/7 phone support for customers experiencing P1 or P2 production outages and emergencies.
You can contact support at these numbers:
United States
Toll-Free: 1-877-363-2305
France
Toll-Free: +33 (0) 805 696 320
SMA Technologies offers 24/7 phone support for customers experiencing P1 or P2 production outages and emergencies.
You can contact support at these numbers:
United States
Toll-Free: 1-877-363-2305
France
Toll-Free: +33 (0) 805 696 320
Phone support is for customers experiencing a production outage or in need of emergency assistance. This number is staffed 24 hours per day, 7 days per week for P1 or P2 issues; please refer to our support policy to see if you are experiencing a P1 or P2 issue.
All phone support calls received that are not production outages (P1 or P2) are subject to a fee of $250 per hour and should instead be submitted by opening a ticket for a technical support case.
Phone support is for customers experiencing a production outage or in need of emergency assistance. This number is staffed 24 hours per day, 7 days per week for P1 or P2 issues; please refer to our support policy to see if you are experiencing a P1 or P2 issue.
All phone support calls received that are not production outages (P1 or P2) are subject to a fee of $250 per hour and should instead be submitted by opening a ticket for a technical support case.