Expertise you can trust
Support designed to fit your needs
SMA Technologies customers have access to varied resources like:
- Support technicians
- 24/7 phone support for production outages
- Contact support to submit a technical support case
- Patches for all supported releases
- A knowledge base and our enhancement site, SMArt Ideas
View our terms and conditions here.
Get in touch with our experts
Need to contact SMA customer support? Choose one of these two simple options:
Option 1
Submit a technical support case
Here, you can open a case, check the status of an existing case, escalate a case, and access your OpCon license information.
Contact Support to Submit a Technical Support Case
Option 2
Support FAQs
Phone support is for customers experiencing a production outage or in need of emergency assistance. This number is staffed 24 hours per day, 7 days per week for P1 or P2 issues; please refer to our Support Priority Levels to see if you are experiencing a P1 or P2 issue.
All phone support calls received that are not production outages (P1 or P2) are subject to a fee of $250 per hour and should instead be submitted by submitting a technical support case.
Phone support is for customers experiencing a production outage or in need of emergency assistance. This number is staffed 24 hours per day, 7 days per week for P1 or P2 issues; please refer to our Support Priority Levels to see if you are experiencing a P1 or P2 issue.
All phone support calls received that are not production outages (P1 or P2) are subject to a fee of $250 per hour and should instead be submitted by submitting a technical support case.
OpCon On-Prem versions are supported for 3 years after their release date. Contact your account representative to discuss options for upgrading your environment. We support agent and connector versions for up to 3 years. The only exception to this would be if the last release exceeds 3+ years. We will continue to support that release until an update is released/available.
All Supported releases of OpCon can be found here.
OpCon On-Prem versions are supported for 3 years after their release date. Contact your account representative to discuss options for upgrading your environment. We support agent and connector versions for up to 3 years. The only exception to this would be if the last release exceeds 3+ years. We will continue to support that release until an update is released/available.
All Supported releases of OpCon can be found here.
Customers on unsupported releases that contact support will be subject to a fee of $250 per hour.
Customers on unsupported releases that contact support will be subject to a fee of $250 per hour.
SMA Technologies offers 24/7 phone support for customers experiences Priority 1 and Priority 2 Production Outages and Emergencies.
Contact phone support at these numbers:
United States
Toll-Free: 1-877-363-2305
France
Toll-Free: +33 (0) 805 696 320
SMA Technologies offers 24/7 phone support for customers experiences Priority 1 and Priority 2 Production Outages and Emergencies.
Contact phone support at these numbers:
United States
Toll-Free: 1-877-363-2305
France
Toll-Free: +33 (0) 805 696 320