- CUSOs & Data Centers
How CUSOs Do More for Their Members with OpCon
Like every great CUSO, SMA Technologies wants credit unions to thrive, so they can deliver the member experience that so many communities count on.
Enter OpCon—SMA’s powerful, easy-to-use workload automation and orchestration software.
eliminates those manual, repetitive tasks that keep organizations from
realizing their teams’ full potential. With OpCon, you get critical time back,
so you can prioritize the strategic initiatives needed to keep your business
agile and competitive.
What can you do with OpCon?
Below are just a few of the ways the OpCon workload automation and orchestration solution can help you accelerate digital transformation and business growth.
Use OpCon to manage data processing for multiple credit unions. Run and scale processes seamlessly and efficiently for several clients simultaneously. Implement automation for new clients quickly and reduce the amount of work to maintain automation for existing clients.
Automate payment processing tasks, such as payment receipt, reconciliation, and posting. Reduce errors, ensure timely payments, and improve cash flow management with the OpCon automation platform.
Workload automation can facilitate processing in a 24/7 environment which allows you to apply updates, process data, send notifications etc. for members in a timely manner.
OpCon Vision helps coordinate business processes between departments by creating visibility to view the progression of processes. Monitor these processes and streamline SLA management to ensure compliance with contractual obligations.
Use the OpCon MFT agent to consolidate enterprise B2B file transfer capabilities with configurable site connection information to facilitate file compression, end-to-end file encryption, and multi-file and large file transfers. Improve efficiency, simplify processes, and save time when you securely transfer files between systems and applications with MFT.
OpCon's workload automation notifications help ensure your operations run smoothly and efficiently and prevent issues before memebers are even aware. Receive notifications about job statuses, scheduled maintenance, capacity limits and alerts based on predetermined thresholds. Depending on your operations, regulatory requirements, and internal policies, OpCon can send notifications via text, email, or business messaging apps.
Automate business processes accurately and minimize complexity by orchestrating workflows with the OpCon automation platform. Remove silos by bringing together systems, applications, and agents in different locations and different time zones. Increase productivity and customer satisfaction without adding additional staff or 24/7 on call employees.
What Our Customers Are Saying
Revolutionizing IT Operations for 400+ Credit Unions
Here are some of the amazing outcomes our customers have achieved with OpCon:
Veridian Credit Union saved 1,000 staff hours per year.
VyStar Credit Union automated 95% of their failover processing, reducing their failover time by 40%.
Achieva Credit Union’s daily mortgage processing is up to 60 times faster, and their monthly mortgage processing it up to 24 times faster.
CUSO Case Study
Synergent has been serving credit unions for over 50 years. Currently, the CUSO provides hosted service bureau solutions to over 70 credit unions with combined assets of $17 billion, serving 1 million credit union members in total.
- Reduce processing time to protect the CUSO’s stellar reputation
- Eliminate potential for manual errors to ensure peace of mind
- Support a multi-credit union environment
- Provide scalability for future growth
- Eliminated manual errors in critical processes like ACH processing
- Improved processing speed by 75%, reducing the need for a third shift operator
- Enabled the ability to run processes efficiently for over 70 credit unions simultaneously
- Automated processes within two weeks that other large organizations weren’t able to automate
View the full case study here.
Want to learn more about how credit unions use OpCon?