What is BPA?
BPA stands for business process automation, and it uses software to automate complex, repeatable, front-end business processes that involve many steps using low-code or no-code technologies. As a front-end solution, BPA is initiated and managed by employees like tellers and loan officers. It’s particularly useful for automating business processes that involve a lot of information and file transfers between departments, like during the review and approval of a loan application. During a process like this, there are a lot of files being sent and received in different places, various required approvals, and many steps to be taken—all of which creates a lot of room for delays and human error.
BPA is designed to streamline and eliminate the manual tasks involved in critical, multi-step processes like a loan application review, so processing errors can be dramatically reduced if not eliminated entirely. In this example, you could use to BPA to retrieve the necessary data from all the documents involved in the loan application process—including email attachments, document uploads to a member or customer portal, and materials shared via internal communications—review all of those documents and source the information you need, and secure necessary approvals along the way.
In addition to reducing or altogether eliminating human error in critical business processes, BPA has several additional benefits, including:
- Improving organization-wide collaboration
- Integrating cloud-based applications with a common workflow
- Automating the otherwise cumbersome transfer of information and files between several departments
- Improving your member and customer experience by making your business processes more efficient, consistent, and reliable