But the pros are significant
Despite these potential downsides, in most cases converting your homegrown automation scripts to a tightly managed workload automation solution makes sense. For one, WLA&O supports better change management than a collection of unrelated and undocumented custom scripts, by offering a single point of control across today’s complex IT environments.
In addition, a centralized workload automation solution reduces the risk of brain drain if the original custom script designer leaves the organization. No- to low-code automation processes do not leave financial organizations open to the same flight risks that are involved with talent writing complex scripts.
Improved employee morale is another benefit of workload automation and orchestration. An InformationWeek study found that 45% of surveyed IT teams spend more than five hours per week writing scripts to handle workflows and automation. Automating manual and repetitive tasks helps reduce the amount of drudgery that teams face and gives time back for employees to focus on higher-level projects—two factors that lead to higher overall job satisfaction and employee retention.
Whereas homegrown scripts often face interoperability hurdles, workload automation enhances integration and interoperability among key systems. As environments become more complex, a single point of control helps ensure fewer errors and less system downtime that could affect staff productivity, customer access, and service levels.
Another issue with homegrown scripts is that they tend to take on a life of their own. As organizations continue adding homegrown scripts to patch holes in their processes or bridge interoperability gaps among key systems, the sheer number of active and inactive scripts balloons over time. It becomes increasingly difficult to rapidly triage and resolve the root cause of a specific problem, eventually requiring the investment of significant resources to solve the issue. In contrast, the return on investment for workload automation and orchestration compounds over time, as more processes are automated and the solution scales along with your business.
Lastly, workload automation supports the highest levels of security and compliance when it comes to retaining customers’ data. Updates, fixes, and system patches are no longer limited by the ability of scriptwriters or their available bandwidth.