Jack Henry

Automation to drive digital business transformation

Founded in 1976, Jack Henry provides more than 300 products and services to support financial institutions of all sizes, diverse businesses outside the financial industry, and other technology providers. Today, Jack Henry’s 6,400 employees support over 9,000 customers with combined assets nearing $50 billion.

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SECTIONS:

CHALLENGE SOLUTION RESULTS WHAT'S NEXT?

Challenge

The executive leadership team of Jack Henry set a challenge for themselves almost 10 years ago. They had come up with a long-term vision to grow revenue 4x and increase their number of clients 6x, but they couldn’t achieve this goal without digital transformation.

They recognized that reliance on inefficient manual processes was the root cause of multiple obstacles on their technology roadmap, so they began looking for a workload automation solution that could help them realize their ambitious vision.

Solution

Once OpCon was configured and running, Jack Henry was able to notice the positive impact very quickly. It turned out to be so fast and reliable that they were able to restructure their team to work on higher level objectives, rather than manual operations, and transfer the night crew to daytime ops.

Over the course of 10 years working with OpCon, Jack Henry went from 7 production servers to 300 and added over 250 data center clients while only needing to add one person to their IT operations staff.

They are now processing over 100,000 workflows with OpCon, and their system has evolved to be flexible enough to handle small clients and multi-billion-dollar clients using the same applications.

“SMA Technologies looks at every challenge as something that can be solved with automation, and they’ve been invaluable to Jack Henry.”

—Brad Lane, Senior Director of Data Center Ops

Results

Jack Henry is in a position where their clients need additional services to meet the requirements of auditors, their boards, and security experts, and OpCon enables them to provide the solutions their clients are looking for.

Thanks to OpCon’s transformation of their environment, they are now able to offer automated services to clients who lack the budget, technical skill sets, and automation skill sets to accomplish it on their own. Clients can now focus on their core competencies of providing services to their customers, while Jack Henry handles their ops and security.

“I’ve had clients tell me that these solutions absolutely saved their business, and SMA Technologies has played a big role in helping us get these wins for the clients we serve.”

Jack Henry has used OpCon’s Self Service module extensively with their clients, and it’s transformed the way they do business with them. Clients can quickly resolve most questions or initiate requests without an email or phone call, and the time savings have greatly increased productivity.

“We’ve had very few comments or complaints from clients, and that’s a huge compliment to SMA Technologies.”

What's Next?

The data center is evolving, and Jack Henry has begun to look outside of their core and ancillary products. It’s a highly integrated environment and 100% uptime is no longer seen as a success—it’s now table-stakes. Their clients place a great deal of importance on security and uptime, and automation has helped Jack Henry stay ahead of the curve because they can quickly push out global security updates.

Jack Henry wants to leverage Self-Service to empower clients to trigger OpCon processes without having to engage Jack Henry IT staff. With Self-Service, end users no longer need admin access to sensitive applications, and instead can use the self-service interface that’s connected to these automated and secure processes.

“We are continually growing, and our clients have high expectations for us, so we’re happy that we can sleep at night knowing that we have a great automation partner in SMA Technologies.” —Brad Lane, Senior Director of Data Center Ops