Gartner 2020 Automation Guide

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Frandsen Bank & Trust

Condensing workflows to enhance efficiency

Frandsen Bank & Trust relies on several operating systems to manage its day-to-day IT operations. Before installing SMA Solutions’ OpCon, the IT staff had written several scripts and workflows that ran on multiple servers in many different scripting languages. A large number of workflows became unmanageable over time, especially when attempting to process exceptions and troubleshoot unexpected issues. David Buggeln, Director of Information Systems, said that from the very first one-hour sales call with SMA Solutions, the stakeholders at the bank, the CEO and IT staff understood what OpCon could do for them.

“It became apparent very quickly that the SMA Solutions product, through a single pane, if you will, could explain everything it’s doing across multiple operating systems, different programming languages and different departments,” Buggeln said.

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