FICS

Run all end-of-day processes

Remove the need for staff to work late by automating end-of-day processing with OpCon. Event-driven workflows can rerun failed jobs and handle other contingencies, so your staff can leave at five and avoid overtime. OpCon removes lengthy manual processes by avoiding most issues to prevent payments to batch with automated payment sweeps.

Update core automatically to reflect FICS information

Automating updates to the core helps your team and systems provide better customer service. After payments run, the information is updated in the core to accurately reflect information to customers. Customers who send payments by check or through other conventions that do not utilize real-time access will see up-to-date information in their account.

Utilize seven-day posting

Achieve excellent customer service using seven-day posting. A customer who makes a payment on Friday at 5pm won’t be calling you about being charged a late fee because the payment wasn’t processed. Seven-day posting lets you get better information to your members faster because weekend payments are reflected in a timely manner.

Deliver reports when needed

Send reports automatically to the various departments in your organization. For example, OpCon can run workflows like a SQL job to produce a report for the accounting department. Use the role-based web application to let departments run their own reports like an exceptions report, a GL report, or reports to update the FICS core.