Service Level Agreements
Automatic issue reporting
Support cases will automatically be created anytime there is an issue with your OpCon environment. Our Managed Automation Services (MAS) team will configure alerts to trigger under the following conditions:
- Failed job
- Job unable to start
- Job late to start
- Job late to finish
- Job exceeds normal run time
MAS clients will have access to the customer portal where they can view all activity in their system. If customers have any specific issues or requests to report, they can utilize the MAS service requests module to do so.
Contact information
MAS support email: [email protected]
MAS support phone: 1.877.274.5771