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Automation Buyer's Guide
How does workload automation deliver business value for financial institutions?
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  • SMA Technologies - Managed Automation Services

Managed Automation Services

Service Level Agreements

Automatic issue reporting

Support cases will automatically be created anytime there is an issue with your OpCon environment. Our Managed Automation Services (MAS) team will configure alerts to trigger under the following conditions:

  • Failed job
  • Job unable to start
  • Job late to start
  • Job late to finish
  • Job exceeds normal run time

MAS clients will have access to the customer portal where they can view all activity in their system. If customers have any specific issues or requests to report, they can utilize the MAS service requests module to do so.

Screen Shot 2020 11 06 at 2 16 51 PM
*Note- Emergency requests include two per month, and beyond this number additional charges may apply

Contact information

MAS support email: [email protected]

MAS support phone: 1.877.274.5771

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