Your web browser is out of date. Update your browser for more security, speed and the best experience on this site.

Update your browser
  • Home
  • SMA Technologies - Managed Automation Services

Service Level Agreements

Automatic issue reporting

Support cases will automatically be created anytime there is an issue with your OpCon environment. Our Managed Automation Services (MAS) team will configure alerts to trigger under the following conditions:

  • Failed job
  • Job unable to start
  • Job late to start
  • Job late to finish
  • Job exceeds normal run time

MAS clients will have access to the customer portal where they can view all activity in their system. If customers have any specific issues or requests to report, they can utilize the MAS service requests module to do so.

*Note: Emergency requests include two per month, and beyond this number additional charges may apply

MAS support email: [email protected]

MAS support phone: 1.877.274.5771