Frandsen Financial, a bank located in Arden Hills, Minnesota, was having difficulties keeping up with processing ACH payments, with bank employees spending almost two hours each day manually entering large batches of files. According to Dave Buggeln, director of information systems at Frandsen Financial, the process was slow and “prone to error”.
In an effort to keep up with the banking industry’s adopted plan to allow same-day payments, the bank chose SMA Solutions OpCon to automatically process ACH payments and load files to the bank’s core system. Since installing OpCon, the bank’s IT department has shifted away from working “mundane, repeatable” tasks, to monitoring ACH payments.
“There’s a certain kind of courage” that comes along with adopting automation, he said. “There’s an element of fear in letting go of that control,” Buggeln said. “But the proof is in the pudding.” Click here to read the full article.
Find out what automation can do for you, contact us today to learn more about OpCon.