Legacy challenges ultimately lead to modernization
When the cost of maintaining legacy technologies exceeds the cost of replacing them, it might be time to modernize. This conversation started at RDW, the Dutch Vehicle Authority, around 10 years ago. While their operations were running smoothly with OpCon, they lacked flexibility due to legacy constraints. With more digital initiatives and increased volumes, the pressure was mounting on the application and operations teams.
Modernization projects are challenging operations and are rarely transparent to the business, often carrying significant risks. Fortunately, SMA was already the automation partner of RDW that already had modernization experience and understood the value that automation could bring to a such a large-scale initiative.