Gartner 2020 Automation Guide

What key features are must haves for modern automation platforms?

Read the full guide

Ser­vice Lev­el Agreements

Automatic issue reporting


Support cases will automatically be created anytime there is an issue with your OpCon environment. Our Managed Automation Services (MAS) team will configure alerts to trigger under the following conditions:

  • Failed job
  • Job unable to start
  • Job late to start
  • Job late to finish
  • Job exceeds normal run time

MAS clients will have access to the customer portal where they can view all activity in their system. If customers have any specific issues or requests to report, they can utilize the MAS service requests module to do so.

*Note- Emergency requests include two per month, and beyond this number additional charges may apply

Con­tact information

MAS support email: MASsupport@smatechnologies.com

MAS support phone: 1.877.274.5771