5. Not communicating the value of automation across the organization
For a lot of people, automation is still synonymous with job loss. Mitigating this concern within your organization is crucial. If you neglect this key aspect of communication when you adopt an automation solution, you could alienate potential automation advocates, and you might not see the ROI you want.
So, as you roll out your new automation solution, communicate that the tool is designed to give employees time back by taking care of their most tedious, time-consuming tasks. As a result, they can spend more of their workday on strategic, innovative work that makes use of their valuable skill set, ensuring they can play a vital role in the business’ growth.
When having discussions about automation with impacted teams, point out those projects that haven’t received the attention they deserve due to checklists that have to be completed every day. With more time to focus on those important projects that’ll strengthen the business, back-office employees will be less siloed and able to make an even greater impact in their roles.