The impact of automating digital banking tools and services with OpCon
Digital banking tools like online bill pay and mobile check deposit are major time-savers because they help members and customers manage their money without having to go into a branch, especially if the branch is closed when they need to access those services.
These tools also save valuable time for employees in the front office like tellers—many of whom now have to do multiple jobs at one time, including helping members and customers that physically come into the branch, answering phone calls, and providing support via an online chat. Since digital banking tools reduce the volume of service requests coming in through those channels, employees have more time to focus on those competing responsibilities. That means they can provide an even better experience to their members and customers in person, over the phone, and online.
Plus, once you have innovative digital banking tools in place, OpCon can help you keep those tools in sync with all of your other critical systems to ensure you’re continuing to deliver real-time or near-real-time experiences for your customers and members. For example, Baxter Credit Union uses OpCon to run a daily process that pulls a new member e-statement list from their data warehouse, so that list can be sent to their e-statement vendor, ensuring their members can sign up for e-statements directly from their mobile app whenever they want without an employee having to kick off that process.