How you can use OpCon to supercharge your mortgage team
Every day, lenders have to send payments and statements, collect monthly taxes, deal with delinquencies, and more. This work takes a lot of time and manual effort. Plus, the expectations of members and customers are the highest they’ve ever been for the online experiences tied to these processes. When someone makes their mortgage payment online in their member portal, they expect that payment to be reflected—in real time—in their bank account. That means they expect every system on the business’ end that needs to complete its respective part of this process to do so immediately. Unfortunately, these systems work differently and don’t always communicate well with each other.
So, if you’re still enabling those kinds of processes manually, you’re undoubtedly spending a significant amount of time trying to keep all of those systems in sync in order to deliver that near-real-time experience for your members. With thousands of accounts to manage, you’re bound to make mistakes now and then, resulting in errors, inconsistencies, and delays that can negatively impact your member and customer experience.
An automation solution like OpCon can mitigate those inconsistencies and delays tied to manually collecting and processing so much member and customer data. Specifically, you can use OpCon to automate your data flow, so you can:
- Reflect payments and balances quickly and accurately across all of your systems
- Compare borrower information against employment databases and reduce instances of fraud
- Set up auto-decisioning for simpler deals like HELOCs, so your mortgage team has the time needed to focus on more complex transactions that’ll yield even bigger wins for your business
- And much more
Once a loan is closed, lending teams usually have to take on the task of manually transferring that loan and borrower information to their core processing system because most steps in the loan origination and approval process live in their LOS. With OpCon, you can eliminate the manual steps involved in moving and validating data across your numerous systems and platforms. As a result, your lenders can reduce or completely eliminate data entry errors, make sure your data is accurate, and improve data tracking and reporting.