Other benefits of investing in Fiserv XP2 automation software
Exception handling isn’t handled by IT, but IT still has to deal with moving the files to the account team, waiting for the amendments, and then initiating the next phase. Normally the accounting or finance department handles exceptions during ACH processing, depending on how your organization is set up. With self-service automation, the files can be automatically moved to them, where they can then amend the file with the correct info and hit a button to initiate the next stage in ACH processing with zero IT intervention required. No phone calls, no emails, and no worrying about finishing it within the window. IT teams can focus on other stuff because ACH processing three times per day is fully automated.
If you’re worried about the process not being completed by people outside the IT department, you can stop worrying. Modern workload automation platforms allow transparency into all the automated processes in your system. You can quickly see if a process has been completed, and you can also set up alerts to notify you if a self service process that’s part of a bigger schedule hasn’t been completed within a certain period of time.
Timesaving isn’t limited to ACH processing and account activities when an organization invests in a modern automation platform. It’s not even limited to just the IT department. With self-service automation, complex but repeatable business processes for any department can be turned into on-demand workflows that can be executed with a click of a button by both IT and non-IT personnel. Where clients have found it particularly helpful is in moving files around and requesting reports that IT traditionally needed to pull. Now the IT team can turn the report request into a workflow that is presented to the end-user as a simple interface where they can pull the report themselves whenever they need it without requiring any assistance from IT.
Reporting and monitoring of the entire IT system is probably one of the most underappreciated benefits when an automation platform is installed. The value becomes apparent pretty quickly though, because operations monitoring can be consolidated into a single interface, reducing visual clutter and enhancing visibility across all IT processes in the enterprise. Operators can set up monitoring workflows to report when a service goes down, and even set up self-service workflows to initiate common resolution processes without needing to drive in for after-hours outages.
Does this sound like what you’ve been looking to implement in your XP2 environment?
SMA Technologies can help you get started quick with OpCon. We’re the chosen vendor for over half of credit unions with over $250M in assets, and offer a scalable, future-proof automation platform that can meet your needs now and in the future. Message us and we’ll schedule a conversation to talk about the unique needs of your organization.