Customers attest to OpCon’s efficiency
One satisfied customer is Veridian Credit Union, a not-for-profit financial cooperative based in Waterloo, Iowa, with $5 billion in assets and more than 250,000 members. Back in 2011, right before teaming up with OpCon, Veridian was using Fiserv DNA as its core, together with IBM AJS and Windows Task Scheduler for batch processing. Back then, Veridian needed to have employees working on system processing on a 24/7 basis.
Since adopting OpCon, however, the credit union has been able to eliminate all overnight shifts. Team members are happier and more productive, too. Veridian has saved about 1,000 staff hours annually because team members no longer need to come to work early to deal with unresolved backlogs from the night before. Beyond that, there are no more delays in morning processes that impact member services.
In 2019, the credit union upgraded from Fiserv DNA to Fiserv XP2. OpCon offers a dedicated agent for DNA and a custom UI integration for XP2. Veridian currently uses OpCon for batch processing of business intelligence (BI) reports, as well as for automating processes like repetitive jobs tied to their core system, third-party processes with core-integrated functionality, statement compilation and distribution, and posting files from Fed and card vendors.
In customer reviews on independent third-party sites, other organizations have pointed to great productivity gains through OpCon’s ease of use, rapid processing times, flexible frequency controls, and ability to eliminate human error.