- Insurance Industry - Insurance Automation Software | Insurance Services Automation
Next-Gen Automation for Insurance
OpCon Automation Knows What Insurance Companies Need
The pressure to prioritize enterprise-wide digital transformation has never been more intense for those in the insurance industry. To keep up with the modernization movement, insurance companies have tasked their IT teams with numerous initiatives that are creating an increasingly complex IT environment.
Businesses are coordinating the maintenance of legacy policy, billing, and claims systems while implementing cloud software, job schedulers, virtualization, homegrown scripts, and more. This balancing act is not only overwhelming, it can also be very costly if it’s not executed carefully.
Enter OpCon—SMA’s modern-day workload automation solution that’s built with today’s IT challenges in mind. OpCon enables you to streamline your processes and eliminate manual tasks, so you can free up your IT staff—allowing them to focus on the strategic work your insurance business needs to keep up with the competition.
How Your Insurance Business Can Leverage the Power of OpCon
Orchestrate processes dependent on your policy system.
Let OpCon help manage your policy system workflows, data, and files and finally enable hands-off, automated processes. With sophisticated scheduling options and dependency controls in OpCon, rest easy knowing dependent systems outside your policy system have the data they need at the right time.
Improve the efficiency and accuracy of your billing system.
Eliminate billing system and team silos. Use OpCon's scheduling and data orchestration tools to optimize workflows and avoid waiting and inefficiencies, so everyone has what they need to be efficient and successful.
Speed up reporting and simplify auditing.
Get data to management for quicker decisions, finance for increased accuracy, and compliance for risk reduction. Facilitate reporting across your entire organization with OpCon's ability to move data within disparate systems to better manage the flow and frequency of your reporting or business intelligence tools.
Synchronize data and remove IT complexity from disparate and aging third-party systems.
Regardless of the age of your systems, help teams across your organization harmonize workflows and processes using OpCon to pull data and files together from different servers, apps, and platforms for reporting purposes, send notifications of any issues, and increase productivity.
Reduce your claim error rate, and improve quality, ratings, and service times.
Automate manual entry, synchronize enterprise content management data, and verify data integrity for simple or complex workflows, making everyone on your team more efficient.
The Benefits of Workload Automation for Insurance Companies:
OpCon is designed to run on dedicated servers, so your jobs can run even when the mainframe is down or undergoing routine maintenance.
“With [our prior scheduling solution], if we had to take the mainframe down, all our agents stopped running,” says Deb Brugma, Manager of the Operations Team at Ameritas, one of the largest insurance holding companies in the U.S. with 4.9 million customers nationwide.
“With OpCon, if we need to conduct routine maintenance, our agents continue to run on their own, because they work independently from the mainframe.”
Since it's built on a powerful SQL database, OpCon offers a virtually unlimited range of customized reporting options to meet any organization’s unique needs.
These dynamic reporting capabilities opened up a “world of possibilities” for Ameritas, according to Ed Watson, Systems Programmer. “Reporting will be a lot easier in the long run than it was with [our prior scheduler], which only offered a few canned reports but little customization.”
Lower Total Cost of Ownership
Workload automation brings unprecedented efficiencies into your insurance operations, helping to reduce staffing and other operational expenses and enable remarkably short payback periods.
Plus, OpCon offers fully transparent, easy-to-understand billing with no hidden fees, allowing you to forecast ROI for your business more accurately.
Crucial Disaster Recovery Protection
When Noridian Mutual Insurance Company’s main data center flooded, OpCon helped the insurer’s operations get back up and running in record time, with no jobs missed or run out of sequence.
Massive Error Reduction
Before implementing OpCon, Noridian’s human operators managed over 800 processes per day, leading to an unacceptably high rate of human error. Thanks to OpCon’s event-driven automation, human intervention has been minimized and all of Noridian's jobs now run accurately, helping to prevent out-of-sequence errors.
Best-in-Market Automation Features and Functionality to Ensure Your Success
OpCon provides a broad set of sophisticated features that are incredibly easy to set up and use – allowing insurance businesses of all sizes to easily scale their automation across a wide range of various jobs. OpCon’s unique, best-in-market features include:
OpCon can receive events from any system and schedule jobs based on several variables. In essence, any system that can generate a text file can interact with OpCon.
Control triggers for when tasks run through rules instead of defined schedules to reduce errors and save time maintaining calendars.
Maintain jobs and the frequencies they run, providing visibility into what runs today and in the future.
Reuse workflows with variable parameters to eliminate the need to create new workflows each time.
Advanced Failure Criteria
Control the most complex applications to create clean workflows and eliminate unexpected failures.
Flexibly define the order of when tasks and processes run to provide superior control to help meet your business needs.
Fast, Easy Automation, with Minimal Coding Skills Required
SMA’s Self Service platform is designed specifically for business users to reduce your IT team’s workload. Non-IT users are able to trigger automated processes with the click of a button.
Plus, with OpCon’s low-code capabilities, most automation tasks can be done without having to write scripts - making it very simple to use, even for inexperienced staff. Did we also mention we offer free basic training, too?
Fast, Risk-free Deployment
SMA’s experienced teams can get automation up and running for your insurance business in weeks, not months. By employing a proven migration toolkit and templates, SMA has successfully migrated hundreds of thousands of jobs. This helps ensure that any migration from existing tools is fast and effective. Best of all, it helps you see value fast.
Automate Once and Scale Infinitely
A good rule of thumb: if you have to do something more than once, automate it.
Once you automate a business process, it’s like having your most reliable employee running it perfectly every single time. With OpCon’s advanced workload automation and orchestration solution, your IT staff has the power to set and forget an infinite number of processes, freeing them to focus on higher-level strategic initiatives for your organization. Just as importantly, automation significantly reduces the risk of error that comes with running processes manually.
Expertise to Guide You
SMA’s automation experts bring decades of experience automating complex business processes in insurance. We’ve got installation and migration from your existing, outdated scheduler down to a fine-tuned process. Our consultants can typically get your team fully trained and ready to go live with the automation of key back-office processes within weeks.
Maximizing Your ROI
SMA offers no-cost, unlimited basic training for the life of your contract. We know that getting a strong ROI requires earning the full confidence of your team, so we provide them with the necessary skills not only to run your core ERP processes, but to expand automation to other business units - creating even more value.
Schedule a Tour of OpCon
Let our experts demonstrate how easy OpCon is to install and operate. We’re ready to answer all your questions and show you why we’re the solution of choice for leading insurers.
Continue Your Automation Journey
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About SMA Technologies
SMA Technologies offers powerful, easy-to-use workload automation and orchestration software to eliminate manual tasks and manage workloads across business-critical operations. It's the perfect fit for financial institutions, insurance companies, and other transactional businesses. Many of our team members come from financial institutions and have personally experienced the power of OpCon. We exist to give you time back, so you can do what really matters. Whether that's implementing strategic business objectives or making it to your child's sports games, our automation makes it possible.