To capitalize on the immense benefits of automation, end-users need access. Yet with many automation platforms, this leads to multiple interaction points that require training to navigate. This lengthens onboarding of new employees and increases calls to IT. Self Service workflow automation software is the fix.

This add-on module for OpCon allows you to control and orchestrate complex workflows from one interaction point. With one-button push they can initiate a workflow. They’re no longer trying to learn multiple steps and making mistakes, which means they’re no longer bombarding IT with cries for help.

To interact with an application, users in a traditional environment have some direct access to the application itself, and sometimes have inadvertent access to sensitive information outside their role.

With OpCon Self Service, you can give your people the access they need without giving them the keys to the kingdom. It empowers your end users to do their jobs while eliminating unnecessary access to secure data and systems

Every business introduces new software. OpCon Self Service automation software removes the need to train employees on new steps because the buttons they use stay the same, only the back end changes. One automation engineer makes changes, and end users don't lose any productivity.

By removing complexity, it keeps your OpCon environment fluid and agile, so you can integrate new software and updates seamlessly. IT is able to implement changes and simply redirect the button to the new workflow with no impact on end users. Once the buttons are built, manual interventions are virtually eliminated. Systems run smoothly. Users are happy. And IT is even happier.

What if users could select how, not just when,a complex automated workflow is performed? Self-Service allows users the dynamic control and options needed to change the way a workflow is performed. Employees can run reports or complete custom workflows on demand, rather than on a schedule.

OpCon Self Service automation allows users to work in their domain of expertise in a focused, controlled manner, with the flexibility to alter workflows with an interface that is superior to competing systems. It is a powerful tool to put into the hands of your employees, allowing them to accomplish complicated tasks with a massive reduction in errors and a corresponding reduction in service requests from your IT team.

Life gets better for your IT team, too. With end-users fully empowered through self-service automation, IT is no longer bombarded with calls and emails.