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OpCon Self Service

Turn complex tasks into a single click and transform IT into a strategic, proactive force

Video: OpCon Self Service Automation

With OpCon Self Service, the possibilities are immense. Any kind of ad-hoc processing that needs to be done, just build a button. Need to run reports triggered by common queries? Build a button. If you can dream up a workflow, you can build a button to make it work.

Watch OpCon Self Service automation in action and see how it puts the power into your team’s hands.

Workflow orchestration with the click of a button

When you implement workflow orchestration software to streamline and simplify your enterprise, make sure you’re truly streamlining and simplifying. OpCon Self Service is an add-on module that distills any workflow, even the most complicated, to a simple button. Instead of multiple access points and multi-step procedures, your end-users literally raise an index finger and click. Done.

Make life better for everyone

With Self Service automation, everyone becomes more productive. End users are able to execute a wide variety of automated tasks easily and instantly. Activate a presentation. Automate password resets. Send event-triggered emails. Create templated files. Onboard or offboard employees. Temporarily suspend user credentials for audits and compliance. Whatever needs to be done, click, it’s done.

Self-service automation makes life better for your IT team, too. With end-users fully empowered, IT is no longer bombarded with calls and emails.

Your tech pros aren’t ambushed at the coffee station and pulled into time-eating tasks to fix issues or walk employees through confusing procedures. With this workflow orchestration tool, everything in the workplace just clicks.

Secure systems simply

The OpCon administrator can create buttons according to each user’s workflow responsibilities thanks to role-based access control within the workflow orchestration software. Classifying buttons by role makes everything easier for the user, and much safer for the company. If there are multiple stages in a workflow, certain buttons can be grayed out and made unclickable to certain users, so each person can see his or her role in the overall workflow and how the sequence is progressing.

You also have the option to allow mobile access to certain buttons while keeping other workflows behind your firewall. Authorized users are able to perform tasks without lugging laptops around everywhere they go. Users can also remotely transfer privileges to the responsible party on duty.

Give end-users access with total confidence thanks to self-service automation

A single point of control for all your business systems

OpCon can make virtually all applications and environments accessible with a connector, command, web service, or API.
Common integration types include ERP and apps, platforms and systems, cloud, and marketplace.

Explore OpCon Self Service resources

Learn more about OpCon Self Service with our overview sheet, or read how a retail client put Self Service to work for their business.

Explore how OpCon Self Service can empower your people and your IT team

Let us show you how OpCon Self Service can reduce complexity for users and free IT from constant fix requests.
Contact us to schedule a demonstration and we’ll walk you through OpCon Self Service, step by step.

Self Service Frequently Asked Questions

In the following sections we'll provide clarity by answering some of the most common queries we receive about Self Service.

What is workflow orchestration?

Workflow orchestration refers to the automated process of configuring, coordinating, integrating, and managing multiple tasks in a business process. It enables an efficient transfer of data across multiple applications in different environments. Through workflow orchestration tools, businesses are able to simplify the execution of business transactions with a single click.

Some workflow orchestration tasks include transactions executed to complete sales orders, payroll accounting, and many more.

What is an orchestration tool in DevOps?

An orchestration tool refers to the type of platform used to automate tasks involved in DevOps. It incorporates release planning, change management, compliance remediation, as well as coordination among different teams involved in an implementation project.

Workflow orchestration tools help in drastically speeding up the planning, building, testing, deployment, and monitoring of workflow orchestration tasks without compromising the quality.

Optimizing DevOps is considered a priority for most and having self-service automation in place would be a big contributor to achieving efficiency and flexibility in running complex IT operations.

What are workflow automation tools?

Workflow automation helps make complex business processes easier to manage. Workflow automation tools make it possible for teams to execute a WLA job without manual intervention which in turn gives them a faster turnaround.

Self-service IT automation serves a vital role in workflow orchestration as it provides organizations the capability to trigger a user action based on predetermined conditions configured that allow a job to run and complete on its own.

Why is workflow orchestration needed?

With workflow orchestration, you get to integrate, connect, and automate all the automated jobs that make up the workflows across your enterprise. This allows you to gain peace of mind when it comes to executing your business processes. Moreover, it also provides real-time insights while monitoring the progress of workflow orchestration tasks, boosting your team's productivity.

What is self-service automation?

Business users and help desk teams can use self-service automation solutions to conduct automated operations or procedures that were previously handled by IT. Self-service IT automation can be done using a self-service portal workload automation software that interacts with customers and the backend IT infrastructure.

Self-service automation systems are usually web-based apps with simple user interfaces that allow end-users to initiate business activities that previously were handled manually by the IT team. Monitoring is also available in self-service automation apps, allowing customers to track job progress in real-time.