What is the cost of inaction?
When determining whether to invest in a workload automation solution, it’s also important to consider the potential cost to your organization if you do not automate. One simple way to calculate the cost of not automating is to take the number of hours that your IT staff is engaged in repetitive, process-oriented tasks that could otherwise be automated and multiply that by the average hourly salary (including benefits).
It’s also worth considering that IT staff are unlikely to stay in a position for long periods of time doing repetitive, monotonous work, especially given current labor trends and the desirability of skilled tech employees in the job market—and there are considerable costs associated with having to hire to replace current employees.
Plus, one of the things that workload automation solves for is the elimination of errors associated with manual data entry. For instance, if an employee makes a mistake because they're doing things manually, how long might it take until that mistake is found? If your customers see it, will this cause you to lose customers? What's the cost of losing customers because of that error? If fixing the issue involves employees from multiple departments, as it often does, what is the cost of all the total time spent on the resolution?
And, perhaps even more importantly, what is the opportunity cost of not automating? With cost-effective workload automation and orchestration, IT staff focused on process-oriented tasks can be redeployed to more strategic initiatives. Not only will this likely foster a more fulfilling work environment for your employees, but it will also allow for the kind of digital transformation your organization needs to keep up with the expectations of your customers.
It’s important, then, that before you set a workload automation budget, you conduct a thorough cost analysis of the status quo.